Questions? Look here.

Yes you absolutely need an internet connection. We recommend hi-speed internet. 20 Mbps and up if you choose to connect to your modem via Ethernet cord, and 150Mbps or more if you choose to connect your box to the Internet via WiFi. Most areas in North America, UK, Australia, and many places in Europe offer hi-speed internet as a standard part of their internet package. Check with your service provider if you have hi-speed internet.

Content streams in various resolutions 720p, 1080P, and even 4K if available.

Our service is very reliable. Just like with the major cable and satellite companies, there may be times when there are service outages due to system updates. In cases like these, though rare, we will send out an email alerting all our customers of the issue and and approximate time to expect service restoration. Also, because your service relies on your internet connection, if there’s an issue with your internet service, it will affect your service.

Yes, absolutely. Because our set-top box relies on the internet, as long as you have an internet connection, you can use the services virtually anywhere in the world.

Each set-top box or Mobile device will require it’s own subscription service. So therefore you will have to pay a subscription fee for each account you have. However, Pandora mobile app can be link with device. you can use both device but one device at a time.

Your service relies on your internet connection to deliver it’s content. There are two main ways to connect. The first is directly connecting an Ethernet cord (usually yellow, blue, or grey) directly into your set-top box. This is the best option. The second way to connect your box to the internet is through WiFi. Note: If your WiFi signal is strong, then your set-top media box should deliver the content seamlessly with little to no buffering. If you WiFi signal is weak, you can expect buffering, freezing, and lagging.

Make sure you have an Ethernet cord handy. If you don’t have an Ethernet cord you will have to purchase one.
Make sure your modem is in proper working order, with the appropriate signals functioning as expected.
1. Make sure your set-top box is powered off. Disconnect the power cord.
2. Plug one side of the Ethernet cord to your modem, and the other into your set-top box.
3. Plug the power cord into your set-top box and wait for it to load up completely (usually takes 30-60 seconds most times).
4. Done! You can now watch content on your set-top box.

1. Power on your set-top box and wait till it loads up to the main home screen. depending on which set-top box you have, you will see slightly different options on your screen.
2. Go to and select “Settings“
3. On the Settings page, select “WiFi“ or “Internet Connection“.
4. You should see a list of WiFi networks listed.
5. Choose your WiFi network. Once you select it a screen will pop up that looks like a keyboard.
6. Use your remote to type in your WiFi password, then select “Done“. To make sure your WiFi password is correct, you can select the checkbox titled “Show password“.
7. Click Connect. You should be routed back to the list of Wifi networks, and if the password is correct, you should see it say “Connected“ in small letters below your WiFi network name.
8. Power off your set-top box, and plug out the power cord. Wait 5-10 seconds before plugging it back in.
9. Plug in the power cord to your set-top box and wait for it to load up completely. This should take about 30-60 seconds most times.
10. Done! Your set-top box is now connected via WiFi.

• Move your set-top box to a location that is closer to your WiFi modem
• Look into purchasing a WiFi booster, or an electrical Internet Power Booster (Power over Ethernet)
• Plug your set-top box directly in to the modem using an Ethernet cord (usually yellow, blue, or grey)
• Call your internet service provider and let them know you’re experiencing weak WiFi signal, and have them suggest other options on how you can boost the signal

There will be times when you’ve left your set-top box idle, and have not interacted with it for a period of a few hours. Within that time, many things can have happened that would cause it to freeze. Most common is that your set-top box could have received an update, or there was a system error in the background that you were not aware of. Luckily most common cases of a frozen set-top boxes can be fixed by following the steps below.
1. Plug out the both power cord and the internet cord from your set-top box. If you’ve connected your box to the internet via WiFi, then simply plug out the power cord from your set-top box.
2. Wait 5-10 seconds, then plug the cords back in to your set-top box.
3. Wait for your set-top box to load up completely, and the main home screen is visible.
4. You may notice your box loading information. Wait for the loading to complete.
5. Done!
Note: From step 4 – if you’ve waited longer than 90 seconds and things are still loading, simple close that loading screen so you see your main screen fully. Sometimes the set-top box will have fully loaded the content, but does not resolve to go back to the main scree, or the screen of it’s last action.
I tried the suggested steps, but my set-top box still freezes.
• Please contact us at support email under this page, we will provide best solution in a short time.